Refund policy

RETURN & REFUND POLICY

Last updated: July 2, 2026

At SELVOR, we want you to feel confident with every purchase. Please review this Return & Refund Policy carefully before placing an order.

Returns

We accept return requests within 30 days of the delivery date.

To be eligible for a return, items must be:

Unworn, unused, and in their original condition;
Returned with all original tags, packaging, and accessories;
Free from damage, stains, odors, alterations, or signs of use;
Accompanied by proof of purchase or order confirmation.

To begin a return, please contact us at service@sevor.store with your order number and the reason for your request. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Final sale items;
Gift cards;
Personalized, custom-made, or made-to-order items;
Items marked as non-returnable on the product page;
Items returned in a condition that does not meet our return requirements.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or different from the item ordered, contact us within 7 days of delivery at service@sevor.store.

Please include your order number and clear photographs of the item, packaging, and shipping label so that we can review the matter promptly.

Return Shipping

Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service and retaining proof of shipment. SELVOR is not responsible for return parcels lost or damaged in transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping fees, duties, taxes, and import charges are non-refundable unless required by applicable law or where the return is due to our error.

Exchanges

We do not offer direct exchanges at this time. To receive another item, please return the eligible item for a refund and place a new order.

Order Cancellations

Orders may be cancelled only before they have entered processing or shipment. To request a cancellation, contact service@sevor.store as soon as possible.

Once an order has been processed or shipped, it cannot be cancelled and must follow the return process described above.