Shipping policy

SHIPPING POLICY

Last updated: July 2, 2026

At SELVOR, each order is prepared with care. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment authorization.

Processing times may be extended during high-volume periods, holidays, product launches, or circumstances outside our reasonable control. Business days do not include weekends or public holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Delivery Times

Delivery estimates vary according to the destination, selected shipping method, carrier availability, and customs processing.

Estimated delivery times are provided as guidance only and are not guaranteed. Delays may occur due to carrier disruptions, weather conditions, customs inspections, incorrect address details, or other factors beyond our control.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please contact us immediately at service@sevor.store if you need to correct an address. We cannot guarantee changes after an order has entered processing.

SELVOR is not responsible for delays, losses, or failed deliveries resulting from an incorrect or incomplete address provided by the customer.

International Orders

For international deliveries, customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by local authorities and are not included in the product price or shipping fee unless expressly stated at checkout.

Lost, Delayed, or Marked Delivered Packages

Once an order has been handed to the carrier, delivery is subject to the carrier’s handling and policies.

If your package is delayed, please allow additional time for carrier updates. If a package is marked as delivered but cannot be located, please check with household members, neighbors, building management, and the local carrier before contacting us.

We will make reasonable efforts to assist with carrier inquiries, but we cannot guarantee replacement or refund for packages confirmed as delivered to the address provided at checkout.